Right at the start
Your worst task this week
One task you do every week and would happily never do again. One line is enough. It shows up on the screen at the front.
Added
Changed your mind?
We'll fix some of these today and some halfway. Some aren't AI problems at all; those go on the backlog with an owner.
The hour
Five parts, one hour
You'll leave having used AI on a task like yours, caught it being wrong, and saved one prompt you'll use again.
How it works
Three things to know
It guesses the next word
It knows what sounds right, not what's true. That's why it's fluent, and why it can be confidently wrong.
It only sees the window
Your files, your prompt, the chat so far. Put the document first and the question last. New task, new chat.
It forgets when the chat ends
Unless you give it a memory: a Project (Claude, ChatGPT) or a Gem (Gemini) with standing instructions and your files.
One way to ask well
- Task
- Start with the verb. Say what you want back.
- Context
- What the material is, and why you need it.
- Format
- Name the columns or the length.
- Example
- One row of what good looks like.
- Escape hatch
- "If it's not stated, write 'not stated'. Don't guess."
The prompts from the demo open later, under Prompts.
Exercise · on your own · 10 minutes
Three documents, two rounds
A supplier, Golden Wok, sent us three documents for one collection. Something doesn't match. Copy each document's text into your AI tool, then ask.
Round 1: write any prompt you like. Round 2 opens here when we get to it. All names and figures are made up for training.
Document A · Supplier declaration
Document B · Delivery note and weighbridge ticket
Document C · Supplier invoice
Round 2 prompt
Opens after round 1.
Round 2 prompt
Paste the three documents first, then this prompt underneath. Compare what you get with round 1.
Exercise · on your own · 4 minutes
Spot the error
AI wrote this commentary from the P&L below, and nobody reviewed it. Three things in it are wrong. Tap each sentence you think is wrong.
| SGD '000 | Jul | Aug | Change | % |
|---|---|---|---|---|
| Revenue | ||||
| UCO sales | 2,140 | 2,265 | 125 | +5.8% |
| Other income | 18 | 12 | (6) | −33.3% |
| Total revenue | 2,158 | 2,277 | 119 | +5.5% |
| Operating costs | ||||
| Feedstock purchases | 1,120 | 1,190 | 70 | +6.2% |
| Collection fees to partners | 96 | 98 | 2 | +2.1% |
| Transport | 148 | 190 | 42 | +28.4% |
| Pre-treatment and storage | 210 | 214 | 4 | +1.9% |
| Staff costs | 265 | 268 | 3 | +1.1% |
| Other operating expenses | 74 | 78 | 4 | +5.4% |
| Total operating costs | 1,913 | 2,038 | 125 | +6.5% |
| FX gain / (loss) | (12) | 9 | 21 | |
| Operating profit | 233 | 248 | 15 | +6.4% |
| Operating margin | 10.9% | 10.9% | ||
Every time
The four checks
- Foot the numbers.
- Ask "where in the source does it say that?" and require a quote with page or cell.
- Ask for the formula, not only the answer. For totals, have it use a formula.
- For anything high-stakes, run it past a second tool and compare.
"Won't checking take longer than doing it myself?"
Sometimes, yes. So give it the jobs where checking is faster than doing:
- It finds, you decide. It flags the 8 invoices out of 100 that don't match; you look at 8.
- It points, you click. Every figure comes with its page or cell.
- Formulas do the maths. Ask it to write the Excel formula. Check it once and it runs every month.
If checking means redoing the whole thing, that's the wrong job for AI. The number should come from the system, not the chat.
Keep these
Prompts to copy
They work in ChatGPT, Claude and Gemini. Paste your document or notes first, then the prompt underneath.
Meeting transcript → decisions and actions
No transcript? Your rough notes
Then the follow-up email
Key points across several documents
Variance flags, not stories
Before you paste
Green, amber, red
Green · go ahead
Public information, dummy data, your own drafts and notes.
Amber · company account only
Internal documents with no personal data. Never a free personal account.
Red · ask first
Personal data of staff, suppliers or depositors. Bank details. Anything under NDA. Anything you wouldn't email outside.
The company's paid ChatGPT, Claude and Gemini plans don't train on our data by default; free personal accounts are different. Consumer apps that store data in China are red for anything company-related. Not sure? Ask Sebastien.
Last two minutes
Before you go
Four quick questions. Your "still unsure" answers set the agenda for the check-in.
Sent
Thank you. Sebastien reads every one before the check-in.
What happens next
- In two weeks: a 15-minute check-in. Two of you show what you tried.
- Your worst-task answers become our list of what to fix, each with an owner.
- Office hours start next week. Bring a real task.